Frequently asked questions
We are continually keeping up to date with the latest advice and legislation on social distancing and adjusting our assessment of the risks with regards our packages.
Our equipment is cleaned before and after use as well as being quarantined between hires. Our staff will also wear face coverings whilst giving instruction on the use of the system and we ask that you maintain any required distances while we carry out the setup.
Our equipment isn’t suitable to be used if the weather is wet or in high winds. In the event of the weather deteriorating it will be your responsibility to ensure that the equipment is protected and safe until we collect. If we experience extreme weather then we’ll contact you to discuss rebooking.
We’re not able to provide you with the entertainment but we will provide you with the ability to play or stream your choice of content. As part of our booking process we’ll ask you to complete a questionnaire and all you need to do is let us know what you’re looking to use the equipment for and we’ll do the rest.
You’ll be aware that at the start of any film the copy right will be displayed. As long as you are showing the film privately, then as a rule, you do not need a license. The equipment we provide to you is only permitted to be used for private events. If you need our support with a public event, please contact us directly.
That’s no problem, let us know what you’re planning and we’ll work with you to ensure that you get the best possible experience, contact us at email@example.com and we’ll take it from there.
We’ll set all the equipment up for you and show a nominated person how it works. We’ll leave you with instructions and a troubleshooting guide to help. If it still doesn’t work you’ll have a phone number to call and we’ll walk you through the problem or if necessary send someone to help get you back on track.
Absolutely – we have public liability insurance. You’ll see as part of our terms and conditions that we’ll ask you to sign some paperwork to say that you’re happy with the set up and safety of the equipment. We’ll go through all of this with you, so please don’t worry.
Typically, we’ll ask you to provide access to WiFi or mobile data if you’re planning to stream content and access to a mains supply of power.
Our equipment is at its best when used at night, in the dark. The key consideration is direct sunlight so if there is no direct sunlight on the screen you may be able to watch, although the image will be lighter and may look a bit washed out. If you did want to use it in the daylight then please get in touch and we’ll see if we can support you with alternative equipment.
We don’t offer surround sound, in fact most outdoor cinemas don’t. We offer amazing soundbars that offer great sound quality. We’re confident our amazing sounders offer great sound quality and an immersive experience. However if you If you feel you need surround sound to accompany your experience, please get in touch and we’ll do our best to help.
Our screen sizes can make it difficult to watch your entertainment indoors. If you would prefer to have an indoor experience please contact us and we’ll see what we can do to help.
Once you’ve completed our survey, we’ll be able to ensure that you’ve got the best screen size for your experience. As a guide here is typically how we look to set up...
• Go Big or Go home - 11m long by 8m wide
• Up Close and Personal - 7m long by 5m wide
Absolutely, we’re about creating your experience, so don’t feel limited by the packages we’ve advertised. We’re happy to work with you to understand what you need and we can then share with you how we can help get you the night to remember.